Privacy Policy

Al Riyadh Medical Center (ARMC) respects your privacy and is committed to protecting the confidentiality and security of your personal information and health records. This Privacy Policy explains how we collect, process, use, store, protect, and disclose information when you visit our website or use our healthcare services.

Our privacy and information security practices are governed by applicable UAE Federal laws and regulations especially law (2) 2019 HCT, relevant Department of Health – Abu Dhabi requirements, and applicable provisions of the Abu Dhabi Healthcare Information and Cyber Security Standard (ADHICS).

Your information may be used for patient registration, appointment management, medical consultations, diagnosis, treatment, medical records management, diagnostic services, insurance verification and claims, billing, healthcare quality improvement, and compliance with applicable legal and regulatory requirements.

Al Riyadh Medical Centre may share relevant information with authorized healthcare professionals, insurance providers, diagnostic service providers, approved technology service providers, healthcare information exchange platforms such as Malaffi where applicable, and competent regulatory or government authorities when necessary and legally permitted. Patient information will not be disclosed for unrelated purposes without an appropriate lawful basis or authorization where required. Any information related to health services or reports only through Release of Information protocols, policies and guidelines as applicable in all Al Riyadh Medical Centre facilities.

Al Riyadh Medical Centre implements appropriate administrative, technical, and organizational safeguards to protect PHI and PII information’s against unauthorized access, use, copying, disclosure, distribution, or forwarding of information contrary to its classification is strictly prohibited. Do not use, copy, disclose, distribute, or retain its contents and access is restricted to authorized personnel and systems according to their responsibilities and applicable security requirements.

All medical records are treated as confidential and managed in accordance with applicable federal laws, Al Riyadh Medical Centre policies procedures and guidelines. Patients should submit sensitive medical information only through designated, approved communication channels as mentioned here.

Subject to applicable laws and regulatory requirements, patients may request access to their personal information and medical records, request correction of inaccurate or incomplete information, and raise concerns regarding the handling of their information through Al Riyadh Medical Centre Official designated personnel’s or contacts.

Al Riyadh Medical Centre retains personal and health information (PHI and PII) for the periods required for healthcare delivery, continuity of care, legal and regulatory compliance, and applicable record-retention requirements as per federal law of UAE and regulatory compliances. Records eligible for disposal are handled securely in accordance with approved policies and procedures as per Al Riyadh Medical Centre protocols.

Where consent is the applicable basis for processing, patients may withdraw their consent any time by contacting Al Riyadh Medical Centre. Withdrawal does not affect the lawfulness of processing undertaken before withdrawal and does not override other legal or regulatory obligations that may require continued processing or retention for PHI and PII.

Al Riyadh Medical Centre takes reasonable measures to maintain the security of its website and associated services for PHI and PII. However, electronic communications and internet-based services cannot be guaranteed to be completely secure External websites linked from the Al Riyadh Medical Centre website maintain applicable privacy policies, for which users should acknowledge the relevant terms and conditions.

For privacy-related enquiries, requests, or concerns in general please contact:
Information Technology Department (IT)
Email : yahiya.mp@canadiancmc.com

For any health information enquiries, requests or concerns please contact:
Medical Records Department (MRD)
Email: mrd@alriyadhmc.com
Telephone: +971 2 582 9949